Terms & Conditions – SLP3 Ltd
1.1 These Terms and Conditions govern the services and goods sold by SLP3 Ltd (Company Reg No
11412716) of 15 Kinlet Road, Wigan WN3 6AG (we and us) to the customer (you).
1.2 All orders placed by you for purchases of services and goods from us are on the basis of these Terms and Conditions and are subject to acceptance by us at which point a legally binding contract is constituted between you and us.
1.3 The processing of your payment and acknowledgment of your order (including sending you an
email confirming your order is being processed) does not constitute legal acceptance of your order.
2.1 All orders placed by you for purchases of services and goods by you from us, are subject to acceptance by us (as described in clause 1.2). We may choose not to accept your order or purchase for any reason and will not be liable to you or to anyone else in those circumstances.
2.2 Where we accept your order, we have a legal duty to supply services or goods that are in conformity with these Terms and Conditions.
3 Price & Payment
3.1 The price payable for the services or goods you order or purchase is confirmed at the time the order is placed plus any charges for delivery as advised to you.
3.2 Prices are correct at the point of ordering and we reserve the right to update prices in future which
will then supersede the prices on any previous order.
3.3 Occasionally, an error may occur and services and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods or services at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.
3.4 We must receive payment for the whole of the price of the services or goods you order and purchase, and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing.
3.5 Where credit terms have been agreed, payment is due as per your previously agreed terms from the date of invoice. Interest may be charged on late payment.
3.6 If you are a credit account customer, you may not withhold payment of any invoice or other
amount due to us by reason of any right of set off or counterclaim, which you may have, or allege to
3.7 We shall be entitled at all times to set off any debt or claim which we may have against you
against any sums due from us to you.
3.8 The format of our invoice to you will solely be dictated by us.
4 Delivery & Title of Goods
4.1 Except in exceptional circumstances, we aim to deliver the goods in accordance with your order
usually within the stated delivery time (except in exceptional circumstances) but not more than 30
days after the day you place your order, unless otherwise agreed between you and us. We reserve
the right to deliver an order in instalments by separate delivery shipments.
4.2 A valid signature may be required on delivery. In the unlikely event that you have not received all
the goods within the stated delivery time, you must notify us immediately.
4.3 You must do all that you reasonably can to enable delivery to take place at the given time and
place. If you delay delivery, or delivery fails because you have not taken appropriate steps, we will try
to arrange for an alternative delivery date within 30 days of the failed delivery. If delivery fails as a
result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by
you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the
price that you have paid for the goods.
4.4 Without prejudice to clause 4.3, upon delivery of the goods to you or collection of the goods by
you, the goods shall be at your risk and responsibility. In spite of delivery or collection, ownership
(also known as “title”) in the goods shall not pass to you until you have paid the price for the goods in
full and, where other sums payable to us from you are overdue, you have paid those sums too. Until
title in the goods passes from us to you, you shall: (i) not be entitled to use the goods; (ii) safely hold
the goods for us; (iii) return the goods to us immediately if we ask you to; and (iv) be liable to us for
any loss, damage or destruction of the goods. In addition, until title in the goods passes from us to
you, you shall store the goods at your own cost separately from all other goods in your possession
and marked in such a way that they are clearly identified as our property. You grant us an irrevocable
licence to enter, with or without vehicles, any of your premises for the purpose of inspecting or
repossessing the goods.
5.1 All goods are subject to availability. While we endeavour to hold sufficient stock to meet all orders
and purchases, if we have insufficient stock to supply or deliver the goods ordered and paid for by
you, we will attempt to contact you using the details you have provided to us to ask you how you wish
to proceed. We may, at our discretion, process any part of the order which is available. Where goods
are out of stock, we will refund you the price paid for such goods as soon as possible and in any case
within 14 days or, in the case of a credit account customer, we may, in our absolute discretion, as
soon as possible raise a credit to offset the amount invoiced to you.
6 Cancellation, Returns & Refunds
6.1 You may cancel your order and return the items purchased to us by giving us notice of
cancellation within 30 days of the date of delivery to you. In relation to goods delivered to you, you
may need to take delivery of the goods before you can cancel your order if the goods are placed into
our delivery process before we receive your notice of cancellation.
6.2 You will lose your right to cancel after the expiry of the 30 day period referred to in clause 6.1 (this
does not affect your rights if there is any problem with the goods).
6.3 To exercise your right to cancel, you may inform us of your decision to cancel by email to
email@example.com If you are cancelling because of any problem with the goods or services, please notify us of the problem at the time of cancellation.
6.4 On cancellation for whatever reason, where you have received the goods you must return the
goods to us (together with the original packaging) in their entirety without undue delay and in any
event within 14 days after the day of the cancellation at your cost.
6.5 Following cancellation, subject to clause 6.7, we will refund you the price paid for the cancelled
order (or part of the order cancelled). If you are a credit account customer we will issue a credit note
for the same. We will pay the refund/issue a credit note within 14 days after the day:
6.5.1 you notified us to cancel your order, where you have not received the goods; or,
6.5.2 we receive the goods you returned to us, where you are in receipt of the goods; or
6.6 We will refund you using the same means of payment as you used to pay for your order or
6.7 We reserve the right to make a deduction from the amount of the refund for loss in value of the
goods returned where the goods show signs of unreasonable use; for these purposes, unreasonable
use includes handling the goods beyond what is necessary to establish the nature, characteristics and
functioning of the goods. We may withhold any refund until we have received the goods in their
6.8 If you cancel your order for a product delivered direct from our supplier, please contact us and we
will arrange for our supplier to collect from you. Some collections may incur a charge; the amount of
the charge will depend on the good(s) returned.
6.9 Where the goods are being returned because they are faulty or incorrect, we will meet the cost of
return delivery but we ask that you allow us to nominate the carrier. Your right to return goods in these
circumstances is not limited to the 30 day period in clause 6.1.
6.10 Without prejudice to your right to cancel orders generally under this clause, if you have notified
us of a problem with the goods within 30 days of delivery or collection, you have a right to reject the
goods and receive a full refund, or alternatively we are happy to provide a replacement.
6.11 The provisions of this clause 6 do not affect your legal rights if you are a consumer.
7.1 If you purchase goods from us as a consumer (which means anyone who acts outside the course
of their business, trade or profession), to the extent not prohibited by law, we accept no liability for
7.1.1 loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our
breach or if it was contemplated by you and us at the time you and we entered into our contract);
7.1.2 loss which arises when we are not at fault or in breach of these Terms and Conditions; and
7.1.3 business loss (which includes loss of profits, loss of business, contracts, goodwill, business
opportunity and other similar losses, as well as business interruption).
7.2 If you are a credit account customer, we shall have no liability to compensate you (whether in
contract, tort (including negligence), breach of statutory duty or otherwise), other than any refund we
make under these Terms and Conditions or otherwise at our discretion.
7.3 Without prejudice to clause 7.2, if you are a credit account customer, we shall not be liable to you
(whether in contract, tort (including negligence), breach of statutory duty or otherwise) for any: (i) loss
of profits, business, contracts, goodwill, business opportunity and other similar losses, or any
business interruption; or (ii) indirect or consequential loss, neither will we be liable to you for any other
loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or
our legal duties.
7.4 If you are a credit account customer, you acknowledge and agree that these Terms and
Conditions constitute the entire and only agreement between us
7.5 Nothing in these Terms and Conditions is intended to affect your legal rights if you are a
consumer, nor is it intended to exclude or limit our liability to you for fraud, fraudulent
misrepresentation, for death or personal injury resulting from our negligence or for any other liability
which cannot be limited or excluded as a matter of applicable law.
7.6 Goods are intended for use in the UK only and we cannot confirm that the goods comply with any
laws, regulations or other standards applicable outside the UK. All goods are sold in accordance with
the manufacturer’s specifications and are subject to any qualifications, representations or instructions
contained in the documentation associated with the goods.
8 Age Requirements for Specific Goods
8.1 Where you place an order for or otherwise purchase age-restricted goods such as solvents, axes,
knives and knife blades you confirm that you are over the age of 18 and that (where applicable)
delivery will be accepted by a person over the age of 18. We reserve the right to cancel your order or
purchase if we reasonably believe you do not meet the age restrictions for certain goods.
9.1 We may suspend further supply or delivery, stop any goods in transit or terminate our contract by
notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay
your debts when they fall due or proceedings are or are reasonably likely to be commenced by or
against you alleging bankruptcy or insolvency or an administrator, receiver or administrative receiver
is appointed or is reasonably likely to be appointed over all or part of your undertaking and assets.
Upon termination, any payments you owe to us (even if they are not yet due for payment) will be
immediately due and payable and we shall be under no further obligation to supply goods to you.
10 Events Beyond Our Control
10.1 We shall have no liability to you for any failure or delay in supply or delivery or for any damage or
defect to goods supplied or delivered hereunder or for any other liability, in each case that is caused
by any event or circumstance beyond our reasonable control (including, without limitation, accidents,
extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of
telecommunications networks, inability to use transport networks, mechanical failures, acts of God,
terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or
restraints of Government, and imposition or restrictions of imports or exports).
11.1 If any provision of these Terms and Conditions (including any provision in which we exclude or
limit our liability to you) is found to be invalid, illegal or unenforceable, the validity, legality or
enforceability of the other provisions of these Terms and Conditions and the remainder of the
provision in question shall not be affected. Our contract shall be governed by and interpreted in
accordance with English law.
12 Contact Details
12.1 If you wish to make an order, cancel or discuss your order, or make a complaint with respect to
your order, please contact us by email at firstname.lastname@example.org
entirety (copy available by request to email@example.com
13.2 SLP3 Ltd. assumes no responsibility under any agreement other than to perform the Services in good faith, and SLP3 Ltd. will not be responsible for any consequences whatsoever that result from any action you follow or decline to follow any advice or recommendation of SLP3 Ltd, it being acknowledged and agreed by the you that SLP3's services provided under any agreement are consulting only and any and all decision-making regarding your business, including without limitation whether or not to follow any advice by SLP3, is solely the responsibility of you. SLP3 will not be liable to you except by reason of acts constituting bad faith of SLP3 or wilful misfeasance or reckless disregard of its duties. The parties hereto recognise and agree that the effectiveness of the Services and the success of any actions undertaken by SLP3 in connection therewith are not guaranteed or warranted by SLP3 in any respect whatsoever.